A FEW USEFUL ANSWERS
Before you ask.
Shopping, creating and what is available today.
Will repeat orders cost less?
The first piece needs development. Subsequent pieces of the same design cost less, with successive discounts. We confirm the options and price before each order.
What if your size recommendation is wrong?
If our size recommendation is wrong, we will remake your piece free of charge and cover replacement shipping. Keep the original; no return is needed.
What if there is a quality issue?
A quality issue means an unconditional refund. No return required.
Can I see the actual piece before dispatch?
If you would like reassurance, request a video of the actual piece and confirm it before we dispatch.
Can I buy now?
This is a concept preview. Product images, names and stories illustrate possible design directions. We are not accepting website orders or payments yet.
What about prices, fabrics and sizes?
Final specifications require physical samples. Size selection is a demonstration and does not indicate confirmed sizing or available stock.
Do I have to be a designer?
No. Start with a story, drawing, photograph or idea. Talk to us on WhatsApp, Instagram or email about a personal piece or your own brand.
Does the creative brief get sent to you?
No. Create generates a brief only in your browser. Copy it into WhatsApp or an email and choose when to send it to us.
Can my design be sold in the store?
Selling a collection is one possible next step. Originality, permissions, production, pricing, responsibilities and creator earnings need separate agreement. Not every idea automatically becomes a store listing.
How do shipping and returns work?
Our initial focus is Hong Kong and international markets. Destinations, shipping charges and timing are agreed before production. See our size recommendation and quality promises on this page.